Privacy Policy

Last Updated: November 16, 2025

At ZUBA, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our social commerce platform.

1. Information We Collect

Personal Information

When you create an account, we collect:

  • •Name, email address, and phone number
  • •Password (encrypted and never stored in plain text)
  • •Delivery addresses for order fulfillment

Seller Verification Documents

For store verification, sellers must provide:

  • •Ghana Card (front and back images)
  • •Business registration documents
  • •Selfie photo for identity verification

These documents are encrypted, stored securely, and only used for verification purposes. They are never shared with third parties.

Payment Information

We collect payment details to process transactions. All payment information is:

  • •Encrypted using industry-standard security
  • •Processed through secure payment gateways
  • •Never stored in plain text or shared publicly

Usage Information

We automatically collect information about how you use ZUBA, including:

  • •Products you view and purchase
  • •Stores you follow and interact with
  • •Device information and IP address

2. How We Use Your Information

We use your information to:

  • •Process orders and manage deliveries
  • •Operate our escrow system to protect buyers and sellers
  • •Verify seller identities and approve stores
  • •Send order updates and important notifications
  • •Improve our platform and personalize your experience
  • •Prevent fraud and maintain platform security

3. Escrow System & Payment Security

Our escrow system protects both buyers and sellers:

  • •When you make a purchase, payment is held securely for 4 days
  • •Funds are released to the seller once you confirm receipt, or automatically after 4 days
  • •All payment details are encrypted and handled by certified payment processors
  • •We never see or store your full card details

4. Information Sharing

We do not sell your personal information. We only share data when:

  • •Necessary for order fulfillment (e.g., sharing delivery address with sellers)
  • •Required by law or to prevent fraud
  • •With your explicit consent

5. Data Security

We protect your information with:

  • •End-to-end encryption for sensitive data
  • •Secure servers with regular security audits
  • •Limited employee access to personal information
  • •Regular backups to prevent data loss

6. Your Rights

You have the right to:

  • •Access your personal information
  • •Update or correct your information
  • •Delete your account and associated data
  • •Opt-out of marketing communications
  • •Request a copy of your data

7. Data Retention

We keep your information only as long as necessary:

  • •Active account data is retained while your account is active
  • •Transaction records are kept for 7 years for legal compliance
  • •Verification documents are deleted 90 days after store verification

8. Cookies & Tracking

We use cookies and similar technologies to improve your experience, remember your preferences, and analyze platform usage. You can control cookies through your device settings.

9. Children's Privacy

ZUBA is not intended for users under 18 years old. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@zuba.com
Phone: +233 XX XXX XXXX
Address: Accra, Ghana

By using ZUBA, you agree to this Privacy Policy.